14-day refunds
You can ask for a full refund of Linxshot Pro within 14 days of the purchase date, for any reason. You don’t need to explain why.
After 14 days
After 14 days, purchases are generally not refundable. We’ll still refund you if:
- You were charged twice, or charged by mistake
- Pro doesn’t work for you and we can’t fix the problem
- We remove a Pro feature you paid for
- The law where you live requires a refund
How to ask for a refund
Email us from the address you used to buy, and include your order number or license key. You can also reply to the receipt email from Creem. We aim to reply within 3 business days.
How refunds are paid
Purchases are processed by Creem, our merchant of record, so refunds are issued through Creem to your original payment method, including any tax you paid. Depending on your bank or card issuer, it can take 5 to 10 business days for the money to appear.
Your license after a refund
Once the refund is issued, your license key is deactivated and Pro features turn off on all installations. Your captures, folders and settings stay, and every free feature keeps working.
If something went wrong with a payment, please contact us before opening a dispute or chargeback with your bank. It’s usually faster for both of us.
Contact
Refund questions? Email us: support@linxshot.com